Understanding CSAT Scores: Why They’re Vital in Hospitality

CSAT, or customer satisfaction index, is a metric that businesses use to gauge how their clients feel about their offerings....
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6 Strategies for Improving Guest Retention and Building Loyalty

Gaining new consumer is expensive; keeping existing ones is less expensive Custom attrition plays a crucial role in any business....
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Quickly Boost Your Hotel’s Customer Care

Why is guest satisfaction so important in hospitality? ‍Every single player in the hotel industryneed to pay attention to or...
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What is the definition of a virtual concierge?

A new generation of customers demands efficiency and personalization in their interactions. Accustomed to instant online transactions, they expect the...
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The Complete Guide to Hotel Marketing in 2024: Strategies for Growth

Hotel employs various methods, strategy and tools to increase visibility. We called it as Hotel Marketing. It is directly related...
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Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends

Technology advancements are causing a significant upheaval in the hotel sector in 2024. Every element of visitor experiences, operational effectiveness,...
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Understanding CSAT Scores: Why They’re Vital in Hospitality

CSAT, or customer satisfaction index, is a metric that businesses...

8 Ways To Improve Hotel Reputation Management

Reviews and ratings determine a business’s survival in the digital...

7 Ways To Enhance Agent Experience and Win Back Dissatisfied Customers

Chatbot was seen as a replacement for traditional IVR systems...

Why WhatsApp Chatbot Could be a Game Changer for Hotels

83% of your guests are active on WhatsApp, use it...

Digital Assitant: The Future of Personal Assistant

This Machine Learning Glossary aims to briefly introduce the most...

How AI will transform the travel Industry

Not that long ago, people lived and functioned in tight...