CSAT, or customer satisfaction index, is a metric that businesses use to gauge how their clients feel about their offerings. Customer satisfaction is measured on a standard scale, usually from very satisfied to not at all, and is measured by answering a question following a purchase or interaction. This metric...

Gaining new consumer is expensive; keeping existing ones is less expensive Custom attrition plays a crucial role in any business. Businesses may maximize profitability, minimize customer attrition, and stabilize income streams by making sure customers continue to choose their goods or services. Understanding client demands, offering top-notch service, facilitating individualized...

The hotel industry is changing quickly, and to stay competitive while streamlining operations, hotels need to integrate AI technology. Artificial Intelligence has many advantages, ranging from streamlining resource management to providing individualized visitor encounters. Nevertheless, it takes great thought and deliberate planning to choose the best AI solution for your...

The travel and hospitality sector has always been nimble in implementing new ideas and cutting-edge technologies to promote operational excellence and improve visitor experiences. This business is hardly an exception to the growing use of artificial intelligence in many facets of daily life, of course. The International Air Transport Association...

Chatbot was seen as a replacement for traditional IVR systems initially. It promised to improve service but disappointed users with limited capabilities. Like IVRs, they failed to fully automate processes, leaving customers frustrated. For instance, PayPal’s early chatbot infamously responded positively to a user reporting a scam. Initially viewed as...