How AI will transform the travel Industry

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How AI will transform the travel Industry


“ The world is a book and those who don’t travel read only the first page.’’
It’s quite true. Traveling is one of the most beautiful experiences in the world. It not only unplugs you from the pushes and pulls of daily life but also provides you with refreshment. With Globalization, exploring new regions, and interacting with different people, cultures have become the new trends. Two decades back, traveling was a tedious process, especially if you want to travel abroad. But with the advancement in technology, especially after the app revolution, things change pretty fast. One can easily book tickets, hotels from the same or two different platforms.

In the future, artificial intelligence (AI) is likely to substantially change both the tourism industry and tourist behavior. But currently, it’s already infiltrating into every element of the travel process. Website chatbots, personalized search platforms, and in-room virtual assistants are being deployed to improve customer experience and engagement.

Today’s AI-based chatbots are playing an important role in make or break the difference between a good and great customer journey on your website. Not only it is helping consumers and companies simplify travel arrangements but also helping them in streamlining business processes. However, the use of AI in the travel industry is not widespread and it’s still at the nascent age but it has a lot of potentials to revolutionize the industry. AI’s impact on the travel industry is powerful and massive and it has the potential to transform business completely. Let me show you some of the changes AI will bring to the travel industry: Enhanced Booking and Ticketing via Dynamic Pricing: One of the biggest challenges any tourist faces is how to track and take the benefit of the price fluctuations of airfare prices & lodging accommodations. But with the help of AI & predictive tools, various apps today help consumers track deals become available. Now, this helps customers to realize the travel deals & even prompts them to know when to buy versus when to wait.

Enhanced Booking and Ticketing via Dynamic Pricing

One of the biggest challenges any tourist’s faces is how to track and take the benefit of the price fluctuations of airfare prices & lodging accommodations. But with the help of AI & predictive tools, various apps today help consumers track deals become available. Now, this helps customers to realize the travel deals & even prompts them to know when to buy versus when to wait.

Quality Customer Service:

With the help of Chabot’s or Conversational AI, one can easily increase the overall quality of customer service experience. Earlier, it’s a manual process and the customer has to wait to talk to the customer care representative even for the slightest of issue. With the help of chatbots, companies are also answering their customer’s queries about hotel check-in and check-out times or any other pertinent details during a stay. It is helping them to improve operational efficiency as Chabot’s work 24*7.

Trip planning and research

According to a survey, one-third of travelers prefer a computer to plan their next trip based on information from their travel history. With the help of AI & data analytics, travel companies are now able to create tailored recommendations based on a host of unique preferences including “ Nature & Adventure’’, “ Food & Drink,’’ “ Shopping & Relaxation ‘’. Traveling is an industry that is incredibly personal, emotional & complex, thus maintaining the right balance between genuine human interaction & efficient automation is something quite important. AI will help in providing this right balance.

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