Conversational AI designed to fulfill all of your Enterprise CX needs.

It's time to level up your conversations and start converting those leads into happy customers! We've got everything you need to make it happen. Whether you need basic features or want to go all out with our premium package, we've curated the perfect plan for your business. So what are you waiting for? It's time to get started!


Free forever plan, get start with basic features, up to 5000 bot users.
$ 0.00 / 14 Days
  • 2 Bot (1 Webchatbot + 1 social media bot)
  • 5000 bot users included
  • 5 Agent
  • Web / Social Media bot Services
  • Play & Plug ( NO NLP & Gen AI )


Starter plan for individuals & small businesses, with upto 10000 bot users.
$ 150 / month
  • 3 Bot (1 Webchatbot + 2 social media bot)
  • 10000 bot users included
  • 5 Agent
  • Web & Social Media bot Services
  • Gen AI Integration for context understanding
  • Conversation Flow Advance Analytics


Pro plan for any size of business, with upto 30000 bot users.
$ 250 / month
  • 5 Bot ( 1 web chatbot + 4 Social media bot)
  • 30000 bot users included
  • 10 Agent
  • Web & Social Media bot Services
  • Gen AI Integration for context understading
  • Conversation Flow Advance Analytics

Pricing Plan Comparison

Features Sandbox Starter Pro
Additional features
FAQ 25 Standard FAQs topics 50 Standard FAQs topics 100 Standard FAQs topics
Query 3 Query 5 Query 10 Query
Booking yes yes yes
Languages supported One language supported Multiple language (2 Languages) Multiple language (3 Language)
Bot Hybrid features
Dynamic responses no yes yes
Multilanguage no yes yes
Personalise webchat widget yes yes yes
Users 5000 10000 30000
Agent 3 Agent 5 Agent 10 Agent
Multiple properties compatibility No No Yes (Max 3 property)
Additional fees on extra property
Handover to a human NO yes yes
Integration features
Integration with webiste Yes Yes Yes
Integration with app No Yes Yes
Integration with social channels Yes Yes Yes
Intent detection NO Yes Yes
Advance date parsing NO Yes Yes
Fall back handling NO Yes Yes
Unexpected input NO Yes Yes
Multiple intent NO Yes Yes
Lookup Tables NO Yes Yes
Possible Synonyms NO Yes Yes
Possible Misspellings NO Yes Yes
Defining an Out-of-scope Intent NO Yes Yes
Handling Context Switching No Yes Yes
Feedback Replies No Yes Yes
FAQ's answer improvement No Yes Yes
Filter and Order Conversaations Yes Yes Yes
Custom Team Notifications Yes Yes Yes
Outbound Campaigns Yes Yes Yes
Assign conversations No Yes Yes
Conservation Prioritisation No Yes Yes
Export individual conversations Yes Yes Yes
Report Spam No Yes Yes
Response Templates for Agents No Yes Yes
Attachments No Yes Yes
Agent Profile No Yes Yes
Activity log of conversations No Yes Yes
Add tags to conversations No Yes Yes
Add notes to conversations No Yes Yes
Mention other agents in notes No Yes Yes
Contact Lists
Contact Detalis page No Yes Yes
Search Contacts No Yes Yes
Export Contacts No Yes Yes
List / Filter Bookings information Yes Yes Yes
List / Filter Request information Yes Yes Yes
Messaging Channels
Web Yes Yes Yes
Web Forms Yes Yes Yes
Widget Personalisation Yes Yes Yes
Auto language selection (IP, browser, website) Yes Yes Yes
Set offline days/hours Yes Yes Yes
Facebook Yes Yes Yes
Instagram No Yes Yes
WeChat Yes Yes No
Google Business Yes Yes Yes
Line No Yes Yes
Telegram Yes Yes Yes
Whatsapp Yes Yes Yes
SMS Yes Yes Yes
Email Yes Yes Yes
Email signature Yes Yes No
Voice messaging No Yes Yes
Languages supported No Yes Yes
Language autodetection No Yes Yes
Booking Engine Yes Yes Yes
Booking flow with direct link to booking engine Yes Yes Yes
API integration with booking engine No Yes Yes
Smart Alternatives to "No availability" No Yes Yes
Price checker against OTAs No Yes Yes
Real-time integration No Yes Yes
Scheduled intetgration Yes Yes Yes
Standard CSV Integration Yes Yes Yes
Report Issue Yes Yes Yes
Feedback of Issue Yes Yes Yes
Website Campaigns No Yes Yes
Custom Messages No Yes Yes
Hyper-personalised campaigns No Yes Yes
Scheduled campaigns No Yes Yes
Messaging Campaigns
Pre-arrival No Yes Yes
Check-in No Yes Yes
Check-out No Yes Yes
Feedback No Yes Yes
Confirm Reservation No Yes Yes
Custom Campaigns No Yes Yes
Bulk-WhatsApp/SMS campaigns No Yes Yes
Fallback WhatsApp to SMS No Yes Yes
Email campaigns No Yes Yes
Chatbot CSAT survey No Yes Yes
Agent CSAT survey No Yes Yes
Customer Support
Access to help centre Yes Yes Yes
Support by Chat in the Console Yes Yes Yes
Support given by Email Yes Yes Yes
Dedicated Account Manager No Yes Yes
Initial 15-min Set-up Preparation call No Yes Yes
Personalised training session Onboarding specialist Onboarding specialist Onboarding specialist
Chat widget + Booking pixel Installation Onboarding specialist Assisted by the account manager Assisted by the account manager
Metrics Review No Quarterly Every 1 month
Support tickets priority Low Standard High
Videocall Support from account manager No 1hour/month 2hours/month
Customisations No Automation, text/content, translations Automation, text/content, translations
Messaging Campaigns
Pre-arrival No Yes Yes
Check-in No Yes Yes
Check-out No Yes Yes
Feedback No Yes Yes
Confirm Reservation No Yes Yes
Custom Campaigns No Yes Yes
Bulk-WhatsApp/SMS campaigns No Yes Yes
Fallback WhatsApp to SMS No Yes Yes
Email campaigns No Yes Yes
on demand API No Yes yes

One platform. Far too many benefits.

Save time with minimal effort

Slash chatbot creation time & go live within minutes using a visual chatbot builder designed for non-developers.

Quick boost to revenue

Engage visitors, convert leads, and retain more customers with personalised conversations throughout user journey.

10x user engagement

Replace long boring forms with interactive conversational bots and watch your response rate soar.

Increased customer delight

Don’t lose customers to long wait times instead self serve with automated FAQs or solve queries with human assistance.

Succeed with data

Evaluate user conversations and analyse overall performance using exportable chat metrics, reports & flow analytics.

Improved team efficiency

Get your whole team working together on a chat manager equipped with routing rules, chat tools & quick shortcuts.

All your doubts, answered.

If you're hesitating, or trying a chatbot platform for the first time, do not worry. We've got answers for all your questions.

Yes we do you can sign up for a 14-day full access trial here

When this happens you have two choices. Either upgrade to a paid plan or enjoy our free plan instead.

XequenceAI supports the use of the official Cloud API for services like WhatsApp. To use WhatsApp Business Accounts, you would need to set up your account and billing directly with the service provider or Facebook, as per their requirements.

XequenceAI does not charge you directly for WhatsApp usage. However, it’s important to note that WhatsApp Business Accounts implemented through the official WhatsApp Cloud API may have a pricing structure that depends on the type of conversation initiation: business-initiated or contact-initiated. This new pricing structure came into effect on February 1st, 2022.

The pricing structure may include free benefits such as Message Templates within the 24-hour messaging window and a certain number of monthly conversations. For specific pricing details and country-specific rates, it is advisable to refer to the official documentation provided by the WhatsApp Cloud API.

Regarding partnerships, XequenceAI may have special pricing arrangements or partnerships with business providers like 360Dialog. For more information on these partnerships and any associated benefits, it is recommended to visit XequenceAI’s website or contact their support team for further assistance.

XequenceAI does not charge any fees for sending emails. It is a free service that allows you to connect to email providers such as SMTP, SendGrid, or Gmail to send emails.

When it comes to sending SMS messages, XequenceAI does not handle the billing for SMS services. Instead, you can sign up directly with SMS service providers such as Twilio, SignalWire, or MessageMedia. Each provider has its own pricing structure, and it is recommended to review their official pricing details to understand the costs associated with sending SMS messages.

It’s important to note that XequenceAI does not add any markup on top of the pricing set by the SMS service providers. The pricing you encounter will be directly from the service provider you choose to work with. For specific pricing information and details, it is best to consult the official pricing documentation or contact the respective service provider directly.

Yes you can without any issues. Just go to your billing section to cancel the plan.

Why Customers Win With Xequence?

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Strategic Parternships & Scale

Xequence's Strategic Partnerships & Scale section provides the tools and resources to leverage partnerships and grow your business at scale. Xequence enables organizations to create and manage strategic partnerships, while also scaling their operations to meet the demands of a growing business.

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Dedicated Customer Success

Xequence is designed to ensure that customers receive the highest quality support throughout their journey with our company. Our team of experts will help guide customers to success and provide them with the necessary resources to ensure their satisfaction.

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Xequence makes it easy to create conversational chatbots quickly and easily - with no coding required. It's the perfect solution for businesses looking to leverage the power of AI-driven conversations.

One platform. Far too many benefits.