The DOs and DONTs of Hotel Chatbots

Chatbots for hotels may perform a variety of activities, facilitate communication, and improve the visitor experience without the need for human participation. These are automated virtual assistants that are intended to give personalised customer assistance to guests. Bots can help with room reservations, generate revenue by upselling, provide information about hotel amenities and services, recommend local attractions, answer frequently asked questions, process guest feedback, and even handle simple requests such as room service orders or wake-up calls. Hotel chatbots use natural language processing and machine learning algorithms to provide rapid, accurate, and around-the-clock service, ensuring visitors feel supported and informed throughout their stay.

The key benefits of hotel chatbots

• It offer cheaper rates and high availability
• It is always cheerful as it never sleeps
• It follows instructions and never complains
• It is ideal to answer multiple questions raised by different visitors
• It helps the hotels to ensure more memorable customer experience
• It never insists for a raise
• It helps the hotels to get more bookings
• It sells add-ons and up-sells by making offers to upgrade
• It understands multiple languages and can speak in multiple languages
• It responds instantly

What are the DO’s of hotel chatbots?

Select best AI chatbot specifically built for hotels. A company that specialises in hotel chatbots will be familiar with the various property management systems, channel managers, booking engines, and customer relationship management systems. That suggests that the chatbot can be connected into your existing system. This is not the case with a general chatbot. Check that the chatbot can handle the specific tasks and questions pertaining to your hotel business. This includes making reservations, replying to inquiries regarding amenities and services, providing rate and promotion information, and so on. The chatbot must be able to interface with your hotel’s backend systems, such as property management software and reservation platforms, in order to receive current information and fulfil requests. The chatbot’s UI should be simple to navigate and visually appealing. It should be easy for users to interact with and understand, with no prior knowledge or expertise required. Work with a reputable and established company that specialises in hotel chatbots. These professionals specialise in designing personalised chatbots and have extensive experience in the hospitality business.

What are the DONT’s of hotel chatbots?

When a guest has highly precise wants and needs, use a chatbot. This is where the personal human touch may make a significant difference in guest pleasure. A classic example is when a guest lodges a complaint. That is when a personal, one-on-one interaction will be most valuable. Compare the costs, subscriptions, and additional fees of several AI in hotel industry systems to find the one that best suits your budget. Some suppliers charge a fee for onboarding and assistance. Build a chatbot yourself or hire pros. It takes far too long and does not operate well. There are so many unexpected inquiries. Choose rule-based chatbots. These are older chatbots that use basic keyword recognition and decision trees. Don’t provide lengthy responses with many sentences and paragraphs. People do not like to read long responses. The chatbot should be secure and follow applicable data protection standards, such as GDPR. This includes features such as end-to-end encryption and safe data storage.