Digital Concierge

Essential Hotel Guest Satisfaction Survey Questions to Ask In hospitality industry, there is nothing greater value than customer ratings and reviews. All tourists equate a hotel’s standing with the number of stars it has received. Actually, a survey by a major hospitality association indicates that a great percentage of tourists look up hotel evaluations before…

A new generation of customers demands efficiency and personalization in their interactions. Accustomed to instant online transactions, they expect the same when visiting businesses—no waiting on hold or standing in line. They seek excellent service and anticipate personalized experiences, like a room with an ocean view or a meal prepared just right, often wanting businesses…