Suraj Kumar
Quickly Boost Your Hotel’s Customer Care
Why is guest satisfaction so important in hospitality? Every single player in the hotel industryneed to pay attention to or satisfy their customers.The secret to your hotel’s success is definitely customer pleasure. A focus on visitor demands is essential to success in the increasingly competitive hospitality industry, even with the greatest facilities and services.As we…
Rajib Kar
What is the definition of a virtual concierge?
A new generation of customers demands efficiency and personalization in their interactions. Accustomed to instant online transactions, they expect the same when visiting businesses—no waiting on hold or standing in line. They seek excellent service and anticipate personalized experiences, like a room with an ocean view or a meal prepared just right, often wanting businesses…
Rajib Kar
The Complete Guide to Hotel Marketing in 2024: Strategies for Growth
Hotel employs various methods, strategy and tools to increase visibility. We called it as Hotel Marketing. It is directly related to the income generation of the hotel. Digital media marketing and modern technology are also important for increasing brand recognition and hotel revenue. Hotel businesses need to adapt to the always changing digital landscape as…
Suraj Kumar
Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends
Technology advancements are causing a significant upheaval in the hotel sector in 2024. Every element of visitor experiences, operational effectiveness, and business strategy are changing as a result of these developments. The field is changing quickly, with blockchain improving security and sustainability, AI-powered personalization and augmented reality for immersive guest experiences among other developments. Additional…
Suraj Kumar
6 Strategies for Improving Guest Retention and Building Loyalty
Gaining new consumer is expensive; keeping existing ones is less expensive Custom attrition plays a crucial role in any business. Businesses may maximize profitability, minimize customer attrition, and stabilize income streams by making sure customers continue to choose their goods or services. Understanding client demands, offering top-notch service, facilitating individualized interactions, and making constant improvements…
XequenceAI
2024 Travel Agent Insights: Navigating the Digital Landscape
The rapidly growing field of digital technology is driving the evolution of travel industry. With the ever-changing requirements of travelers, travel agencies to be up to date on these digital developments. The landscape is changing due to major trends like eco-friendly travel technologies, seamless mobile integration, immersive virtual and augmented reality experiences, and personalization powered…
Rajib Kar
The DOs and DONTs of Hotel Chatbots
Chatbots for hotels may perform a variety of activities, facilitate communication, and improve the visitor experience without the need for human participation. These are automated virtual assistants that are intended to give personalised customer assistance to guests. Bots can help with room reservations, generate revenue by upselling, provide information about hotel amenities and services, recommend…
Rajib Kar
Top 8 Future Trends of Hospitality Chatbots
Hospitality chatbots are also known as hotel chatbots. These are conversational AI-driven computer program that can easily replicate human speech. This technology can minimize the cost of guest involvement while improving the client experience by responding to queries. The hospitality sector has seen tremendous technological breakthroughs in recent years that have completely changed how hotels…
XequenceAI
How AI Chatbot Boost Flaws Of Hotel Industry Hiring Process?
In today’s fast-paced world, recruitment procedures are undergoing tremendous change. With the introduction of artificial intelligence (AI) technology, notably AI chatbots, the recruitment environment is becoming more efficient, dynamic, and personalised than ever before. In this article, we’ll look at how AI chatbots are transforming recruiting by personalising the experience for both candidates and hiring…
Rajib Kar
7 Ways To Enhance Agent Experience and Win Back Dissatisfied Customers
Chatbot was seen as a replacement for traditional IVR systems initially. It promised to improve service but disappointed users with limited capabilities. Like IVRs, they failed to fully automate processes, leaving customers frustrated. For instance, PayPal’s early chatbot infamously responded positively to a user reporting a scam. Initially viewed as a replacement for IVR systems,…
