Rajib Kar
Over 85% Retention: How OTA Chatbots Are Improving Customer Retention
How OTA Chatbots Are Transforming Customer Loyalty In the current digital-dominant travel market environment, the Online Travel Agencies (OTAs) are leading customer service innovation. What is their secret weapon? OTA chatbots, the AI-based digital assistants, aim at meeting, serving, and maintaining the travellers during the entire journey. With current travelers requiring quicker responsiveness and personalized…
XequenceAI
Tips to improve guest retention in your hotel
Top Tips to Improve Guest Retention and Boost Repeat Visits At your hotel, do you want to see more return business? As a key performance indicator for hotels, customer retention is one of the most important measures. Returned and frequent visitors are more likely to be satisfied. As one of the most costly fixed costs…
Rajib Kar
The ROI Metric Of Hotel Chatbot
Use hotel chatbot to evaluate the return on investment Chatbots, personalised suggestions, operational automation, and advanced analytics are all examples of AI applications that are penetrating the hotel industry. However, integrating AI is a substantial expensive commitment, so it is critical that firms evaluate the return on investment (ROI) of such projects. This article discusses…
