XequenceAI
Does Social Media Improve Customer Care? | Benefits and Insights
Does social media help improve customer care? By providing assistance via social media platforms like Facebook and Twitter, social media customer service operates. Companies are able to immediately respond to inquiries and meet customers where they are. Prompt problem solving is the most crucial aspect of excellent assistance. More than just venues for business and…
XequenceAI
Hospitality Metrics Every Hotelier Should Track
Top Hospitality Metrics Every Hotelier Should Track for Success Running a hotel requires hard work and ongoing analysis, just like running any other business. Hoteliers need to measure their annual performance against a set of competitive benchmarks in order to stay in business. Understanding what’s working and what isn’t can be gained largely from hotel…
Rajib Kar
Hotel Guest Satisfaction: Must-Ask Survey Questions
Essential Hotel Guest Satisfaction Survey Questions to Ask In hospitality industry, there is nothing greater value than customer ratings and reviews. All tourists equate a hotel’s standing with the number of stars it has received. Actually, a survey by a major hospitality association indicates that a great percentage of tourists look up hotel evaluations before…
Suraj Kumar
Quickly Boost Your Hotel’s Customer Care
Why is guest satisfaction so important in hospitality? Every single player in the hotel industryneed to pay attention to or satisfy their customers.The secret to your hotel’s success is definitely customer pleasure. A focus on visitor demands is essential to success in the increasingly competitive hospitality industry, even with the greatest facilities and services.As we…
Suraj Kumar
Understanding CSAT Scores: Why They’re Vital in Hospitality
Benefits of using CSAT CSAT, or customer satisfaction index, is a metric that businesses use to gauge how their clients feel about their offerings. Customer satisfaction is measured on a standard scale, usually from very satisfied to not at all, and is measured by answering a question following a purchase or interaction. This metric is…
Rajib Kar
What is the definition of a virtual concierge?
A new generation of customers demands efficiency and personalization in their interactions. Accustomed to instant online transactions, they expect the same when visiting businesses—no waiting on hold or standing in line. They seek excellent service and anticipate personalized experiences, like a room with an ocean view or a meal prepared just right, often wanting businesses…
Rajib Kar
The Complete Guide to Hotel Marketing in 2024: Strategies for Growth
Hotel employs various methods, strategy and tools to increase visibility. We called it as Hotel Marketing. It is directly related to the income generation of the hotel. Digital media marketing and modern technology are also important for increasing brand recognition and hotel revenue. Hotel businesses need to adapt to the always changing digital landscape as…
Suraj Kumar
Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends
Technology advancements are causing a significant upheaval in the hotel sector in 2024. Every element of visitor experiences, operational effectiveness, and business strategy are changing as a result of these developments. The field is changing quickly, with blockchain improving security and sustainability, AI-powered personalization and augmented reality for immersive guest experiences among other developments. Additional…
Rajib Kar
AI in Travel: The Ultimate Guide to Smarter Vacations
Using artificial intelligence to travel is one of my secret travel tips that have saved me a ton of money, time, and worry. Artificial intelligence is leading the way in this fascinating revolution of the tourism industry. The travelers recall those days when they were hooked to screen, constantly switching between tabs, carefully planning their…
Suraj Kumar
6 Strategies for Improving Guest Retention and Building Loyalty
Gaining new consumer is expensive; keeping existing ones is less expensive Custom attrition plays a crucial role in any business. Businesses may maximize profitability, minimize customer attrition, and stabilize income streams by making sure customers continue to choose their goods or services. Understanding client demands, offering top-notch service, facilitating individualized interactions, and making constant improvements…
