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tips to improve guest retention in your hotel

Tips to improve guest retention in your hotel

Top Tips to Improve Guest Retention and Boost Repeat Visits At your hotel, do you want to see more return business? As a key performance indicator for hotels, customer retention is one of the most important measures. Returned and frequent visitors are more likely to be satisfied. As one of the most costly fixed costs…
Tips to Improve Your Guest Retention

Reasons why your hotel must embrace chat

Top Reasons Why Your Hotel Must Embrace Chat Technology The fast changing digital landscape of today has seen chatbots emerge as a game-changer in the hospitality sector. The way that hotels engage with their customers is being completely transformed by these AI-powered virtual assistants, which are also increasing revenue and customer service. Along with discussing…
Does Social Media Improve Customer Care?

Does Social Media Improve Customer Care? | Benefits and Insights

Does social media help improve customer care? By providing assistance via social media platforms like Facebook and Twitter, social media customer service operates. Companies are able to immediately respond to inquiries and meet customers where they are. Prompt problem solving is the most crucial aspect of excellent assistance. More than just venues for business and…
Hospitality Metrics Every Hotelier Should Track

Hospitality Metrics Every Hotelier Should Track

Top Hospitality Metrics Every Hotelier Should Track for Success Running a hotel requires hard work and ongoing analysis, just like running any other business. Hoteliers need to measure their annual performance against a set of competitive benchmarks in order to stay in business. Understanding what’s working and what isn’t can be gained largely from hotel…
Hotel Guest Satisfaction: Must-Ask Survey Questions

Hotel Guest Satisfaction: Must-Ask Survey Questions

Essential Hotel Guest Satisfaction Survey Questions to Ask In hospitality industry, there is nothing greater value than customer ratings and reviews. All tourists equate a hotel’s standing with the number of stars it has received. Actually, a survey by a major hospitality association indicates that a great percentage of tourists look up hotel evaluations before…
Quickly  Boost Your Hotel's Customer Care

Quickly Boost Your Hotel’s Customer Care

Why is guest satisfaction so important in hospitality? ‍Every single player in the hotel industryneed to pay attention to or satisfy their customers.The secret to your hotel’s success is definitely customer pleasure. A focus on visitor demands is essential to success in the increasingly competitive hospitality industry, even with the greatest facilities and services.As we…
Understanding CSAT Scores

Understanding CSAT Scores: Why They’re Vital in Hospitality

Benefits of using CSAT CSAT, or customer satisfaction index, is a metric that businesses use to gauge how their clients feel about their offerings. Customer satisfaction is measured on a standard scale, usually from very satisfied to not at all, and is measured by answering a question following a purchase or interaction. This metric is…
What is the definition of a virtual concierge?

What is the definition of a virtual concierge?

A new generation of customers demands efficiency and personalization in their interactions. Accustomed to instant online transactions, they expect the same when visiting businesses—no waiting on hold or standing in line. They seek excellent service and anticipate personalized experiences, like a room with an ocean view or a meal prepared just right, often wanting businesses…
The Complete Guide to Hotel Marketing in 2024: Strategies for Growth

The Complete Guide to Hotel Marketing in 2024: Strategies for Growth

Hotel employs various methods, strategy and tools to increase visibility. We called it as Hotel Marketing. It is directly related to the income generation of the hotel. Digital media marketing and modern technology are also important for increasing brand recognition and hotel revenue. Hotel businesses need to adapt to the always changing digital landscape as…
Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends

Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends

Technology advancements are causing a significant upheaval in the hotel sector in 2024. Every element of visitor experiences, operational effectiveness, and business strategy are changing as a result of these developments. The field is changing quickly, with blockchain improving security and sustainability,  AI-powered personalization and augmented reality for immersive guest experiences among other developments. Additional…
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