Rajib Kar
7 Ways To Enhance Agent Experience and Win Back Dissatisfied Customers
Chatbot was seen as a replacement for traditional IVR systems initially. It promised to improve service but disappointed users with limited capabilities. Like IVRs, they failed to fully automate processes, leaving customers frustrated. For instance, PayPal’s early chatbot infamously responded positively to a user reporting a scam. Initially viewed as a replacement for IVR systems,…
Suraj Kumar
10 Artificial Intelligence Trends That Hospitality Industry Should Know
The travel and hospitality sector has always been nimble in implementing new ideas and cutting-edge technologies to promote operational excellence and improve visitor experiences. This business is hardly an exception to the growing use of artificial intelligence in many facets of daily life, of course. The International Air Transport Association predicts that passenger traffic would…
Rajib Kar
5 Effective Ways To Boost Traffic On Your Whatsaap Chatbot In 2024
WhatsApp Business Chatbot is quickly becoming one of the most important tools for businesses. Leveraging chatbots has become a must-have for organizations looking to improve consumer engagement and streamline interactions. As we approach 2024, the value of these chatbots has expanded significantly, making it critical for organizations to not only efficiently install them but also…
Suraj Kumar
10 Crucial Errors Hotel Call Centers Must Avoid
Traveling for personal or office work doesn’t always mean that the experience of a guest will be measured by how the management treats with them during their stay. Hospitality has long been defined by its exceptional customer care services. When deciding to take a vacation, travelers are actually faced with an abundance of options. Ultimately,…
Rajib Kar
8 Ways Whatsapp Business App Could Grow Hotel Occupancy Rate
Technology is becoming the major part of the hotel sector, rather than just an associate. The sector embraces any technological advancement that can improve operations and provide visitors with amazing experiences. In an effort to improve communication between staff members and guests, the hotel sector has recently turned to WhatsApp. Furthermore, the messaging app has…
Suraj Kumar
How is AI changing the travel and tourism industries?
The travel and tourism business is a vibrant, ever-evolving field with both enormous potential and difficult obstacles. Innovation and adaptation are essential for survival and growth in the face of constantly changing customer demands, fierce competition, and the ongoing effects of world events. Companies in this industry are realizing more and more that in order…
XequenceAI
AI Chatbots: Transforming Sales and Marketing Operations
Embrace the future of marketing and sales with AI Chatbots! Today, technology shapes every aspect of our lives, leading to evolving consumer expectations. Instant gratification and personalized responses are now the norm. Traditional processes like filling out forms or waiting for responses are outdated. With shrinking budgets and changing expectations, digital marketers turn to AI…
Suraj Kumar
Exploring the distinct aspects of next-generation chatbots
What is Next Generation AI Chatbot? Artificial intelligence refers to machines that can duplicate certain aspects of human intelligence, including reasoning, perception, learning, problem-solving, language interaction, and creative output. It has been incorporated into the field of education in the last ten years. For example, Nipun Assessment Test (NAT) in the Indian state of Uttar…
XequenceAI
How To Select The Right Hotel Chatbot?
A hotel chatbot is a software solution designed to engage in dialogues with website visitors, mimicking conversations between a hotel and a potential guest. Its purpose is to aid visitors in accessing necessary information and facilitating booking decisions by interacting with frequently asked questions. With more reservations and fewer cancelled bookings, the hotel will be…
Suraj Kumar
How Gen Ai Can transform Hospitality Industry?
Two decades ago, the general consensus on the uses of AI was that it would be used to replace humans in manual labor-intensive tasks. It was a wrong assumption as the robots need hands-on training. However, creative jobs were predicted to be least impacted, but quickly the idea changed as artificial intelligence is now supporting…
