Author: Suraj Kumar

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Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends

Technology is Transforming the Hospitality Industry in 2024: The Top 9 Trends

Technology advancements are causing a significant upheaval in the hotel sector in 2024. Every element of visitor experiences, operational effectiveness, and business strategy are changing as a result of these developments. The field is changing quickly, with blockchain improving security and sustainability,  AI-powered personalization and augmented reality for immersive guest experiences among other developments. Additional…
Improving Guest Retention and Building Loyalty

6 Strategies for Improving Guest Retention and Building Loyalty

Custom attrition plays a crucial role in any business. Businesses may maximize profitability, minimize customer attrition, and stabilize income streams by making sure customers continue to choose their goods or services. Understanding client demands, offering top-notch service, facilitating individualized interactions, and making constant improvements in response to input are all components of successful retention methods.…
7 Effective Strategies to Reduce Waiting Times at Hotel Reception

7 Effective Strategies to Reduce Waiting Times at Hotel Reception

Morning sets the tune for the whole day. Likewise, a guest’s first experience at hotel reception sets the tone for their entire travel or stay. Therefore, the first impression is important in the hospitality sector. Any delay in check-in or check-out can cause annoyance or discomfort to the guests. It is directly related to customer…
8 Strategies to Inspire Guests to Write Positive Hotel Reviews

8 Ways To Improve Hotel Reputation Management

Reviews and ratings determine a business’s survival in the digital age. Lesser stars on directories like TripAdvisor, and Google Business can have a greater impact than thousands of dollars spent on sponsored advertising. Positive evaluations, particularly in the hotel industry, can stimulate demand and present a chance to modify prices and boost profits. It can…
The ROI Metric Of Hotel Chatbot

The ROI Metric Of Hotel Chatbot

Chatbots, personalised suggestions, operational automation, and advanced analytics are all examples of AI applications that are penetrating the hotel industry. However, integrating AI is a substantial expensive commitment, so it is critical that firms evaluate the return on investment (ROI) of such projects. This article discusses the significance of quantifying the ROI on AI investments…
10 Artificial Intelligence Trends That Hospitality Industry Should Know

10 Artificial Intelligence Trends That Hospitality Industry Should Know

The travel and hospitality sector has always been nimble in implementing new ideas and cutting-edge technologies to promote operational excellence and improve visitor experiences. This business is hardly an exception to the growing use of artificial intelligence in many facets of daily life, of course. The International Air Transport Association predicts that passenger traffic would…
10 Crucial Errors Hotel Call Centers Must Avoid

10 Crucial Errors Hotel Call Centers Must Avoid

Traveling for personal or office work doesn’t always mean that the experience of a guest will be measured by how the management treats with them during their stay. Hospitality has long been defined by its exceptional customer care services. When deciding to take a vacation, travelers are actually faced with an abundance of options. Ultimately,…
AI changing the travel and tourism industries

How is AI changing the travel and tourism industries?

The travel and tourism business is a vibrant, ever-evolving field with both enormous potential and difficult obstacles. Innovation and adaptation are essential for survival and growth in the face of constantly changing customer demands, fierce competition, and the ongoing effects of world events. Companies in this industry are realizing more and more that in order…
Exploring the distinct aspects of next-generation chatbots

Exploring the distinct aspects of next-generation chatbots

What is Next Generation AI Chatbot? Artificial intelligence refers to machines that can duplicate certain aspects of human intelligence, including reasoning, perception, learning, problem-solving, language interaction, and creative output. It has been incorporated into the field of education in the last ten years. For example, Nipun Assessment Test (NAT) in the Indian state of Uttar…
How Gen Ai Can transform Hospitality Industry?

How Gen Ai Can transform Hospitality Industry?

Two decades ago, the general consensus on the uses of AI was that it would be used to replace humans in manual labor-intensive tasks. It was a wrong assumption as the robots need hands-on training. However, creative jobs were predicted to be least impacted, but quickly the idea changed as artificial intelligence is now supporting…

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