Rajib Kar
The DOs and DONTs of Hotel Chatbots
Hotel Chatbot: The DOs and DONTs Chatbots for hotels may perform a variety of activities, facilitate communication, and improve the visitor experience without the need for human participation. These are automated virtual assistants that are intended to give personalised customer assistance to guests. Bots can help with room reservations, generate revenue by upselling, provide information…
Rajib Kar
7 Ways To Enhance Agent Experience and Win Back Dissatisfied Customers
7 Ways To Enhance Agent Experience and Win Back Dissatisfied Customers Chatbot was seen as a replacement for traditional IVR systems initially. It promised to improve service but disappointed users with limited capabilities. Like IVRs, they failed to fully automate processes, leaving customers frustrated. For instance, PayPal’s early chatbot infamously responded positively to a user…
Suraj Kumar
10 Crucial Errors Hotel Call Centers Must Avoid
Hotel Call Center Common Errors Traveling for personal or office work doesn’t always mean that the experience of a guest will be measured by how the management treats with them during their stay. Hospitality has long been defined by its exceptional customer care services. When deciding to take a vacation, travelers are actually faced with…
Rajib Kar
8 Ways Whatsapp Business App Could Grow Hotel Occupancy Rate
Increase Hotel Occupancy Rate With Whatsapp Business App Technology is becoming the major part of the hotel sector, rather than just an associate. The sector embraces any technological advancement that can improve operations and provide visitors with amazing experiences. In an effort to improve communication between staff members and guests, the hotel sector has recently…
XequenceAI
How To Select The Right Hotel Chatbot?
A hotel chatbot is a software solution designed to engage in dialogues with website visitors, mimicking conversations between a hotel and a potential guest. Its purpose is to aid visitors in accessing necessary information and facilitating booking decisions by interacting with frequently asked questions. With more reservations and fewer cancelled bookings, the hotel will be…
XequenceAI
Top 6 best hotel booking chatbots in 2024
Hotel booking chatbots that are ready to rule in 2024 From ticket booking to hotel room booking, artificial intelligence-based tools are changing the dimensions of the hospitality industry. Hotel booking chatbots are now coming with more features that are user-friendly and easy to use. The integration will help you in more personalised conversations, handle complex inquiries,…
XequenceAI
Why WhatsApp Chatbot Could be a Game Changer for Hotels
83% of your guests are active on WhatsApp, use it Needless to say, communication is the key to delivering a great guest experience and generating positive reviews. Are you running a business that is related to Hotels, Flights, Railways, Events, or Cab services? If yes, WhatsApp Business could be a great communication channel for the…