10 Must-Have features in Hotel Booking Chatbot

Home Artificial Intelligence 10 Must-Have features in Hotel Booking Chatbot

How can I choose the best hotel booking chatbot?

Hotel chatbots are the software solutions that are used to drive the discussions between the hotel and a possible guest on its official website. These programs are developed to ask and provide answers to typical questions. With the use of these software solutions, users get the required information for making booking decisions. 

It implies that the hotel can automate instant and personal communication with potential visitors, decreasing the number of abandoned bookings. Hence, these bots help the hotels increase the number of reservations. Hotel chatbots can also be utilised on any social media sites or applications, such as GoogleMyBusiness, Facebook, or Instagram.

Check-in and check-out facility 

A complicated “check-in” Process  is a big source of frustration for travelers. Most of the time, they get trapped in long lines behind other visitors. It is because the check-in process is lengthy and manual. The hotel industry can utilize hotel booking AI chatbots to restructure the “check-in process “ and provide digital room keys to guests as well.

Re-engage with users the right way

Tourists usually check 30 plus websites before booking a holiday. This figure has changed with the introduction of chatbots. Travelers now visit approximately half a of websites on the day of their booking. They use chatbots for evaluate price options along with the places to explore. This way, it is quite unlikely that they will book immediately. Interestingly, the chatbots can re-engage with the customer hours or even days after the first search.

Make a seamless hand-off to a human agent when necessary

A chatbot might not answer every problem a user may have. It is one of the most important things to know about these application limitations . Such things happen due to the limitations of knowledge, or the system has not yet been fully trained. Even if it is trained, a chatbot cannot always provide all the answer we expect. Your chatbot may not be able to satisfy a user who left a few things in the hotel room after staying in that hotel. In such situations, you should appoint a human agent to join the discussion.

Webviews to improve your chatbot greatly 

Earlier, the chatbots were made up of a simple user interface and bubble chains with minimal text. The time has changed and technology has upgraded. Now, chatbots are designed to tackle more complex use cases. As bots are slightly more than AI and NLP, the solutions are highly reliant on external web pages. A web view opening inside Messenger will be more engaging for better use cases. It will help the software display more organised data and allow more scrolling.

It should be equipped with multiple language management

You can expect guests to come from all over the world. So, your chatbot should have the ability to manage multiple languages. Do not prefer to use any bot that insists on scripting all of the responses. You will learn that keeping your information current will be extremely difficult. The bots that is ideal to process your raw data and generate their own words are highly preferable. Hence, the changes are promptly transferred via all languages when you update a data point.

Hands-on notifications

Practical notifications may help your guests stay calm. Interestingly, peace of mind plays a major role in why people prefer hotels to peer-to-peer systems in the first place. As a result, hotels keep their visitors informed and manage expectations well. An AI chatbot can alert guests if the hotel kitchen or gym will be closed for maintenance. Such alerts help the visitors to manage their time properly.

Upgrades and upsells

Your guests may want to enhance or upgrade their stay. So, you are supposed to check whether the bot is capable to making check-ins or check-outs. It should be able to upgrade the stay. Chatbots can check in at key points in a client’s journey by offering them everything with a click.

It should take customer service requests

A well-designed hotel chatbot can handle queries like a seasoned guest services manager. They can be integrated with internal systems to automate room service requests, wake-up calls, and other tasks. A solution can be connected with room service POS software to facilitate in-room meals. They can assist guests in ordering food, tracking the status of their order, tipping the service crew, and even leaving a review.

It should take satisfaction surveys

Your chatbot needs to have the feature to operate for you even after guests have left. They may intuitively or naturally ask customers how they liked their stay. It should deliver surveys that have higher response rates than email-delivered surveys. It makes the job of the guests easy to submit feedback if it has a sliding scale. If you configure a sophisticated hotel booking bot in your hotel, you will be able to provide real-time reporting and analytics to hotels. This can assist hotel management in identifying pain areas and issues before they become too late.

Suraj Kumar

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